The Critical Elements of Proactive Client Retention

Brian Sullivan Interviews Jonathon Farrington on The Critical Elements of Proactive Client Retention. In this episode: 

• Strengthening the relationship
• Ensuring relevance
• Relevance changes with your client’s needs
• Sustaining win-win
• Delivering value
• Growing the partnership
• Eighty percent of your business comes from existing clients
• How you can participate in the current, active survey