Patient Care

Table of Contents

Patient Care The Sandler Way

Create and sustain a respectful, productive, low-stress environment for both patients and staff.

Relevant to both public and private practices and hospitals

Whether you’re new to Sandler concepts or a Sandler expert, there’s no better time to learn effective strategies for managing interactions with patients

Donna Bak

Donna Bak is a Senior Partner at Peak Sales Performance, LLC, an authorized Sandler Training franchise with offices located in Connecticut. After 20 years in the corporate world, Donna joined Sandler Training in 2007. She trains individuals and companies to improve their sales, management and customer service competency with a visible return on their investment.

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Withstand the pressures of today’s medical field.

Patients know they have choices, and they are demanding a better ‘people experience’ from healthcare providers. How do we meet that challenge? Donna Bak and the Sandler team have the answer: We must elevate the ‘people experience’ for both patients and internal staff. By following her plan for doing so, we can better position ourselves to withstand the many pressures that arise in today’s medical field.”

Glenn Elia | CEO of Connecticut Orthopedic Specialists

The definitive resource for effective practice care management.

Critical Sandler human relations techniques tailored for medical practice growth.
Simple, effective conversation starters for doctors and other healthcare professionals.
How to deepen relationships with existing patients to build loyalty and trust.
Leverage three simple tools designed to make patients feel good about their visit.